What to try if you have a strange problem with the N96
December 8, 2008 by Random Writer
Filed under Uncategorized
N96 user, jonbaker to the rescue, posted from the forum:
In most cases the following should fix any issues you are having with the N96. Firstly you must get the latest firmware, if the firmware isn’t available for your product code then change it using the guide on this forum (this will invalidate the Nokia warranty though)
If you have the latest firmware then try this:
1. Format mass memory (back up your files first because you will lose them)
2. Format the phone memory (hard reset) again backup your files
3. If the above didn’t fix it, re-install the firmware.
4. Still no fix? Take it back, it is knackered!… probably
From personal experience a mass memory format sorted out my phones problem of not refreshing the music library and not being able to delete music. My wife’s phone wouldn’t light up most of the time and the formatting wouldn’t fix that so we went with option 4 and got a new one, problem solved!
If you have any doubts or questions, feel free to ask jonbaker or any other of the forum members.


Phone start-up failed. Contact the retailer on Sat, 20th Dec 2008 7:15 am
I was trying to update from the update manager.
Meraj Chhaya on Sat, 20th Dec 2008 10:47 pm
What’s your problem. For in-depth assistance go to our forum
JAYA on Mon, 29th Dec 2008 6:01 am
Hi..i have problems in my n96 phone. the light doesnt light up when it is slided up or what.. i just bought it ydae. is it a problem or must i set the power saver or light saver setting or something like that?
Meraj Chhaya on Thu, 15th Jan 2009 2:48 pm
There is a light setting
Dimis140 on Mon, 9th Feb 2009 1:06 pm
The light setting is doing nothing! Try to Mass/Hard reset and then get it back and demand a new one…The only solution I have! ; ) Good luck
chris on Sat, 23rd May 2009 5:02 am
how do i changi it so stuff saves to my mass memory instead of filling up my normal memory
shade on Mon, 15th Jun 2009 10:49 am
i have this nokia n96 and recently, its has been giving some problems, the recent issue am having is the menu, when the key is pressed, it doesn’t come up and also the contact and the messaging keys. I have not been able to view my messages with that and also all other aplications. Please, i will gladly appreciate if you reply me with a solution.
Thanks.
younis on Sun, 16th Aug 2009 11:21 am
i have a problem i have not Arabic language in my nokia n96
please help me
younis on Sun, 16th Aug 2009 11:23 am
i have a problem i have not Arabic language in my nokia n96
please help me and my Email Address is {younisman90@yahoo.com}
salim on Fri, 26th Feb 2010 2:03 pm
i bought one n96 3 month ago this made for vodafon i use it and this phone work properly but once when i want to open one pdf file it became stop i exit the battery and put it back when it on there is write phon start up failed contact to retailer but we give it to some repairing station but the cant make it if you know how can i make it
Mr Ripon on Sun, 11th Jul 2010 7:39 am
there is a hard problem that my phone n96 is freezes time to time. its still until remove the battery. please give me good solution for me.
Alexander on Sun, 15th Aug 2010 1:20 am
I have got 3 email accounts on my N96. I wanted to delete the oldest one, that is a POP3, but it will not get delete. I go through menu/messaging/options/emails and mark the one I want to delete and than I wait a little and nothing happens – the email account stays. I’ve tried with the other 2 accounts and it works fine – they get delete.
Can anybody help me on this problem. How can I delete this email account, that won’t get delete by the standard way.
mercy on Mon, 10th Jan 2011 2:39 am
a have 2 n96 phones, boths are failed to start. but when i switch on the phones manually vibrating done , but no any responce further. only navi weel light only. i was try to reinstall the softwares and no any good responce, but technician said boths information are 100% correct. pls help me